Wholesale only works when the logistics are boring. Here is exactly what happens between your order and your shelf.
Where we ship
All EU countries. Your order leaves our Vienna warehouse already imported, CPNP-registered and EU-labelled — so nothing waits at customs and no paperwork lands on your desk.
Switzerland, the UK and Norway are possible on request. Tell us before you order and we will quote the route.
Dispatch and delivery
We pick and dispatch within 24–48 hours of confirmation, by tracked courier. Austria and Germany usually see the parcel one or two working days later; the rest of the EU takes two to five.
| Destination | Typical delivery after dispatch |
|---|---|
| Austria | 1–2 working days |
| Germany | 1–2 working days |
| Rest of EU | 2–5 working days |
Tracking goes out to you the moment the parcel leaves the warehouse.
Shipping costs
Calculated from destination and weight, shown at checkout before you commit, and listed as a separate line on the invoice. What you see at checkout is what the invoice says.
Payment
First order: prepayment by SEPA transfer. Once we have a trading history, net terms. Add your PO number at checkout and it carries through to the invoice.
Prices are net wholesale. With a valid EU VAT ID we invoice reverse-charge at 0% Austrian VAT; Austrian businesses are invoiced at 20%.
Damages and shortages
If something arrives broken, missing or wrong, tell us when you book in the delivery. We replace it or credit it — no claim forms, no debate.
Minimum order
€500 per order — first order and every reorder. No annual commitment, no contract, no pressure to overbuy. Order what sells, and come back when it has.
Anything unanswered? Write to hello@theglowtrade.com — we reply in German or English.