Terms of service

Last updated: 1 September 2026

Overview

Welcome to The Glow Trade. The terms “we”, “us” and “our” refer to mimo studio GmbH, Spiegelgasse 3, 1010 Vienna, Austria, registered with the Commercial Court Vienna under FN 595299 s, trading as The Glow Trade. We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, our trade customer, with a wholesale purchasing service (the “Services”). The Glow Trade is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced in them (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights and cover areas such as payment, retention of title, inspection duties, warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

Any general terms and conditions of your own do not apply, even if we do not expressly object to them, unless we have accepted them in writing.

Section 1 — Business customers only

We sell exclusively business to business. By using the Services and by placing an order you represent and warrant that you are acting in the course of your trade, business, craft or profession within the meaning of § 1 of the Austrian Consumer Protection Act (KSchG), that you hold any trade licence required in your country, and that you are purchasing for resale or for business use and not as a consumer.

Because you are not a consumer, consumer protection provisions do not apply to your order. In particular, there is no 14-day right of withdrawal under the Austrian Distance and Off-Premises Businesses Act (FAGG) or the corresponding provisions of other Member States. Returns are governed by Section 9 and by our Refund Policy.

You must be at least the age of majority in your place of residence and authorised to bind the business on whose behalf you are ordering.

Section 2 — Trade account and approval

Ordering requires an approved trade account. To open one you provide business details, which may include your company name, registered address, company registration number, VAT identification number and evidence of your retail or distribution activity. You represent and warrant that all information you provide is correct, current and complete, and you agree to keep it up to date.

We review applications and may approve, decline or close an account at our discretion and without stating reasons. Wholesale prices become visible only after approval.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign or license your account to any other person, and you may not share access with a third party, including a competitor.

Confidentiality. Wholesale prices, price lists, terms, margins and availability data made accessible to you through the Services are confidential business information. You may use them only to evaluate and place your own orders, and you must not disclose, publish or forward them to third parties. This obligation survives closure of your account.

Section 3 — Our products

We have made every effort to provide an accurate representation of our products in our online store. However, colours or product appearance may differ from how they appear on your screen, and packaging, batch numbers, formulation revisions and language variants of the outer packaging may change over time without notice, because they are set by the brand owner and not by us. We do not warrant that the appearance of any product will be identical to the images shown.

Product descriptions and ingredient information are supplied by brand owners and upstream suppliers. We pass this information on in good faith and reproduce it as received. The information printed on the product and its packaging as delivered prevails.

All descriptions of products are subject to change at any time at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of any product we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

Section 4 — Orders and formation of contract

The minimum order value is EUR 500 net per order, excluding VAT and shipping. This applies to first orders and to reorders alike.

An order placed through the Services is an offer to purchase, not an acceptance of an offer by us. An automatic order acknowledgement confirms receipt only. A contract is concluded when we send an order confirmation or dispatch the goods, whichever happens first. We may accept or decline an order in whole or in part at our discretion.

We source most items per order and do not hold the full catalogue in stock. If an item turns out to be unavailable or is available only in a reduced quantity after your order is placed, we will inform you and adjust or cancel the affected line, and refund any amount already paid for it. Adjustment or cancellation of individual lines does not entitle you to withdraw from the remainder of the order.

Please review your order carefully before submitting it. Once an order has been accepted and the corresponding goods have been purchased on your behalf, we may be unable to accommodate a cancellation request. If we do not accept, change or cancel an order, we will attempt to notify you using the email address, billing address or telephone number provided at the time the order was made.

Section 5 — Prices, tax and payment

All prices are net wholesale prices in euro and exclude VAT, shipping, handling, customs duties and import charges, unless expressly stated otherwise. Prices, discounts and promotions may change at any time without notice. The price that applies is the price in effect when we confirm your order, as set out in your order confirmation.

Payment in advance. Orders are payable in full before dispatch, by the payment methods offered at checkout or by bank transfer. We purchase the goods for your order after your payment has been received; payment is therefore a condition of us starting to fulfil. Net payment terms may be granted for later orders at our sole discretion, may be capped, and may be reduced or withdrawn at any time. Invoices issued under net terms are due within the period stated on the invoice. In case of late payment we are entitled to statutory default interest for business transactions under § 456 UGB, to reasonable costs of collection, and to withhold further deliveries, including under other contracts, until payment is made.

VAT. Deliveries within Austria are invoiced with Austrian VAT. For intra-Community supplies to another EU Member State we can only invoice without VAT if you provide a valid VAT identification number that we can verify in the EU VIES system, if the goods are transported to another Member State, and if the statutory documentary evidence of transport is available. You must notify us without delay if your VAT identification number changes or ceases to be valid. If the conditions for a zero-rated intra-Community supply are not met, or if the evidence is subsequently found to be incorrect, we are entitled to charge you the VAT due plus any interest or penalties assessed against us. Exports to destinations outside the EU are subject to the customs, import duties, taxes and product registration requirements of the destination country, all of which are your responsibility.

You represent and warrant that (i) the payment information you provide is true, correct and complete, (ii) you are duly authorised to use the payment method used for the purchase, (iii) charges incurred by you will be honoured by your payment provider, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes.

Section 6 — Retention of title

All goods remain our property until every claim we have against you arising from the business relationship has been paid in full (Eigentumsvorbehalt).

Until title passes, you may resell the goods in the ordinary course of your business, but you may not pledge them or assign them as security. You hereby assign to us, by way of security and up to the amount of our outstanding claims, all receivables arising from any resale of goods subject to our retention of title. You remain entitled to collect those receivables in the ordinary course of business unless and until we revoke that authority, which we may do if you are in default of payment.

You must store goods subject to retention of title with due care, keep them identifiable where reasonably possible, and inform us without delay if a third party asserts rights over them. If you are in default of payment, we may require the return of unpaid goods at your cost; taking back goods does not constitute withdrawal from the contract unless we declare so in writing.

Section 7 — Delivery, dispatch times and risk

Goods are dispatched from Vienna, Austria, to the delivery address you provide. Deliverable destinations and shipping charges are those shown at checkout and in our Shipping Policy.

Dispatch and delivery times are estimates only and are not guaranteed dates. Because most lines are procured per order, an order may be dispatched later than an item held in stock. Dispatch times stated in our Shipping Policy or on a product page are our good-faith estimate at the time of publication. We are not liable for delays caused by carriers, customs processing, upstream suppliers or other events outside our reasonable control, and such delays do not entitle you to withdraw from the contract unless we fail to deliver within a reasonable additional period set by you in writing.

We may deliver in partial shipments where reasonable for you. Risk of loss and damage passes to you when the goods are handed over to the carrier (Versendungskauf, § 429 UGB), regardless of who bears the freight cost.

Section 8 — Inspection and notice of defects

You must inspect each delivery immediately on arrival, including for transport damage, shortages and incorrect items, in accordance with your duty to inspect and give notice under § 377 UGB.

Visible damage, shortages or wrong items must be reported to hello@theglowtrade.com within 7 calendar days of receipt, quoting your order number and including photographs where relevant. Visible transport damage should also be noted on the carrier's delivery documentation at the time of receipt. Hidden defects must be reported without undue delay after discovery.

If notice is not given within these periods, the goods are deemed approved and claims for defects, for delivery of the wrong goods or of a wrong quantity, and any resulting claims in damages or in error, are excluded.

Where a notice of defect is confirmed, we will, at our option, replace the affected goods or issue a credit note. Credit notes are set off against your next invoice or refunded to the account from which payment was made.

Section 9 — Warranty, shelf life and returns

Statutory warranty rights between businesses apply, subject to Section 8 and to the following. The warranty period for goods is 12 months from delivery. Warranty is provided, at our option, by replacement or by a credit note; a price reduction or rescission may be claimed only if replacement and credit are both refused or fail. The presumption of defectiveness under § 924 ABGB is excluded, and recourse under § 933b ABGB is limited to the period and scope set out in this Section.

Shelf life. Cosmetic products carry batch-specific best-before or period-after-opening markings that we do not control. If you require a specific minimum remaining shelf life, you must state this in writing before ordering and we will confirm whether we can meet it for the lines concerned. Items offered as short-dated are identified as such before purchase and are sold on that basis; they are excluded from claims relating to remaining shelf life.

Returns of correctly delivered goods. Goods that are delivered as ordered are not taken back. Any return outside Section 8 requires our prior written agreement and, where agreed, is made at your shipping cost, in unopened original outer packaging, and against a restocking fee.

Hygiene. Opened, unsealed or otherwise no longer saleable cosmetic products cannot be returned or exchanged for hygiene reasons, unless the product itself is defective.

Recalls and safety notices. If a brand owner or authority issues a recall or safety notice for a product supplied to you, contact us and we will coordinate with you. You must cooperate with any recall, cease onward sale of the affected batches without delay and, on request, provide records of the quantities you received and onward supplied.

Section 10 — Resale and product compliance

You purchase for resale or business use. When you resell products supplied by us, you act as a distributor within the meaning of Regulation (EC) No 1223/2009 on cosmetic products, or as importer or responsible person if you place them on the market outside the European Economic Area or under your own name or brand, and you are responsible for complying with the obligations that attach to that role in your market.

In particular, you must not remove, alter, obscure or replace batch codes, best-before or period-after-opening markings, responsible-person details, ingredient lists, safety warnings, or any other statutory labelling; you must not repackage, refill, decant or relabel products; you must not sell products marked as testers, samples or not for resale; and you must store and transport products in conditions that preserve their conformity.

You are responsible for satisfying yourself that the products you order may lawfully be sold in your market and, where you export outside the European Economic Area, for any registration, notification, labelling and import formalities required there. You will comply with all applicable export control and sanctions rules and will not supply products to any destination or person subject to them.

You may not represent yourself as our agent, distributor or representative, make statements or give warranties about the products beyond the information supplied by the brand owner, or use our name or the names of the brands we supply in a way that suggests a partnership, endorsement or authorised-retailer status that has not been granted to you in writing. Resale through third-party online marketplaces requires our prior written consent; this does not restrict sales through your own online store.

Section 11 — Intellectual property

Our Services, including all text, displays, images, graphics, product photography, video and audio, and the design, selection and arrangement of them, are owned by mimo studio GmbH, its affiliates or its licensors and are protected by Austrian, European Union and international copyright, trademark and other intellectual property laws.

These Terms permit you to use the Services for the purpose of purchasing from us. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material on the Services without our prior written consent, except that approved trade customers may use product images and descriptions we supply for the purpose of marketing and reselling the products purchased from us, provided the material is not altered in a way that misrepresents the product. Except as expressly provided, nothing in these Terms grants a licence or other rights under any patent, trademark, copyright or other intellectual property of mimo studio GmbH, Shopify or any third party. All rights not expressly granted are reserved.

“The Glow Trade”, “mimo mimo”, and our logos, product and service names, designs and slogans are trade names and trademarks of mimo studio GmbH or its affiliates or licensors and must not be used without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners, and nothing in these Terms transfers any right in a brand owner's trademarks to you.

Section 12 — Optional tools

You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor have any control or input over. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We have no liability arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which they are provided by the relevant third-party provider. We may also offer new features through the Services in future; such new features are also part of the Services and subject to these Terms of Service.

Section 13 — Third-party links

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.

We are not liable for any harm or damage related to your access of any third-party website, or your purchase or use of any products, services, resources or content on a third-party website. Please review the third party's policies and practices carefully before you engage in any transaction with them. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the third party.

Section 14 — Relationship with Shopify

The Glow Trade is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with The Glow Trade. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and The Glow Trade, including any injury, damage or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with The Glow Trade.

Section 15 — Privacy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's privacy policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide services to you. See our Privacy Policy for more detail on how we, Shopify and our partners use your personal information.

Section 16 — Feedback

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use. We may use these rights to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under these Terms.

You represent and warrant that (i) you own or have all necessary rights to all Feedback, (ii) you have disclosed any compensation or incentive received in connection with your submission of Feedback, and (iii) your Feedback complies with these Terms. We are under no obligation to keep Feedback confidential, to pay compensation for it, or to respond to it.

We may, but are not obliged to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or to infringe any party's intellectual property or these Terms. You agree that your Feedback will not violate any right of a third party and will not contain unlawful, abusive or obscene content or any virus or other malware. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and for its accuracy.

Section 17 — Errors, inaccuracies and omissions

Occasionally there may be information in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders where information was inaccurate, at any time and without prior notice, including after you have submitted your order. Where an order is cancelled for this reason, we refund any amount already paid for the cancelled goods; further claims are excluded except as provided in Section 22.

Section 18 — Prohibited uses

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, EU, national, regional or local law or regulation; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, disparage or intimidate any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any unsolicited advertising or promotional material; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which may harm The Glow Trade, Shopify or users of the Services, or expose them to liability.

You also agree not to: (a) upload or transmit viruses or any other malicious code that may affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services, including our price lists and catalogue data; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext the Services; (e) use any robot, spider, scraper, data gathering and extraction tool, automated device or process, or AI tool such as an agentic AI, to access the Services; or (f) interfere with, bypass or circumvent the security or authorisation features, robot exclusion headers, or other measures we employ to restrict access to the Services. We may suspend, disable or terminate your account at any time, without notice, if we determine that you have breached any part of these Terms.

Section 19 — Agents

19.1 This Section (“Agent Terms”) applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with any Services. “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device, without direct supervision.

19.2 No Agent may access, use or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in Section 19.4. In addition, no Agent may access, use or interact with the Services if we have requested that the Agent refrain from doing so.

19.3 We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the Services.

19.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including “Agent/[agent name]” in the request's user agent string; (ii) not conceal or obfuscate that any access, use or interaction is from an Agent, such as by mimicking human behaviour and interaction patterns, or by completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans; (iii) respond truthfully to any question or prompt seeking to determine whether interactions are coming from a human or a computer; and (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify or control whether and how Agents access, use or interact with the Services.

Section 20 — Termination

We may terminate this agreement or your access to the Services, or any part of them, at our discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. Termination does not affect orders already accepted, which continue to be governed by these Terms.

The following Sections continue to apply after any termination: Confidentiality (Section 2), Retention of Title, Resale and Product Compliance, Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law and Jurisdiction, Privacy, and any other provision that by its nature should survive termination.

Section 21 — Disclaimer of warranties

The information presented on or through the Services is made available for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information, and any reliance you place on it is at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such material by you or any other visitor to the Services.

To the fullest extent permitted by law, and without prejudice to the statutory warranty for goods set out in Section 9, the Services are provided “as is” and “as available” for your use, without any representation, warranty or condition of any kind, express or implied, including any implied warranty of merchantability, merchantable quality, fitness for a particular purpose, durability, title or non-infringement. We do not guarantee, represent or warrant that your use of the Services will be uninterrupted, timely, secure or error-free. In particular, we do not warrant that any product is suitable for, registered for, or lawfully saleable in any particular market; that is your responsibility under Section 10.

Section 22 — Limitation of liability

We are liable without limitation for damage caused intentionally or by gross negligence, for personal injury, and under mandatory statutory provisions from which the parties may not derogate.

To the fullest extent permitted by law, our liability for slight negligence is excluded. In no case shall mimo studio GmbH, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors, or those of Shopify and its affiliates, be liable for any indirect, incidental, punitive, special or consequential damage of any kind, including lost profit, lost revenue, lost savings, loss of data, business interruption, loss of goodwill, or the cost of procuring substitute goods, whether based in contract, tort, strict liability or otherwise.

Except in cases of intent or gross negligence, our total aggregate liability arising out of or in connection with an order is limited to the net value of that order. Claims for damages must be asserted in court within one year of the date on which you became aware of the damage and of the person causing it, failing which they lapse.

Claims under the Austrian Product Liability Act (Produkthaftungsgesetz) remain unaffected as between us and any injured party; recourse claims against us under § 12 of that Act are excluded as between businesses to the extent permitted by § 9 of that Act.

Section 23 — Indemnification

You agree to indemnify, defend and hold harmless mimo studio GmbH, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any loss, damage, liability or claim, including reasonable legal fees, payable to any third party arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, (3) your access to and use of the Services, or (4) your onward sale, export, marketing, labelling or handling of products purchased from us.

We will notify you of any indemnifiable claim, provided that a failure to notify promptly will not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of such a claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent, which shall not be unreasonably withheld. You will cooperate in the defence of indemnified claims, including by providing relevant documents.

Section 24 — Force majeure

Neither party is liable for failure or delay in performing its obligations, other than an obligation to pay money, where the failure or delay is caused by an event beyond its reasonable control, including natural disaster, epidemic, war, civil unrest, terrorism, industrial action, carrier or port disruption, customs action, failure of upstream suppliers, energy or telecommunications failure, cyber attack, or governmental measures. The affected party will inform the other without delay. If such an event continues for more than 60 days, either party may cancel the affected order, and we will refund any amount paid for goods not delivered.

Section 25 — Severability, waiver, entire agreement and assignment

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, it shall nonetheless be enforceable to the fullest extent permitted by applicable law, the unenforceable portion shall be deemed severed, and this shall not affect the validity and enforceability of the remaining provisions. The severed provision is replaced by a valid provision that comes closest to its commercial purpose.

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service, together with the policies posted by us on this site, constitute the entire agreement between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, including any prior version of these Terms. Amendments and side agreements must be in writing, including this requirement of written form.

You may not delegate, transfer or assign these Terms or any of your rights or obligations under them without our prior written consent, and any such attempt is void. We may transfer, assign or delegate these Terms and our rights and obligations to a group company or in connection with a transfer of the business, on notice to you. You may not set off any claim against our claims unless your claim is undisputed or has been established by a final court decision.

Section 26 — Governing law and jurisdiction

These Terms of Service and any contract concluded under them are governed by the substantive law of the Republic of Austria, excluding its conflict-of-law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

The exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms or any contract concluded under them is the court with subject-matter jurisdiction in Vienna, Austria. We remain entitled to bring proceedings against you at your general place of jurisdiction.

Place of performance for delivery and for payment is Vienna, Austria.

Section 27 — Changes to these Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check this page periodically. We will notify approved trade accounts of material changes by email, and such changes take effect on the date specified in the notice. Your continued use of or access to the Services after the change takes effect constitutes acceptance of it. The version of these Terms in force when your order is confirmed governs that order.

Section 28 — Contact information

Questions about these Terms of Service should be sent to us at hello@theglowtrade.com.

mimo studio GmbH, trading as The Glow Trade
Spiegelgasse 3, 1010 Vienna, Austria
Email: hello@theglowtrade.com
Companies register: FN 595299 s, Commercial Court Vienna
VAT identification number: ATU79421378
Managing Director: Seung Kim