Draft — internal review before launch.
Terms & Conditions — Wholesale Orders
These terms govern all wholesale orders placed with mimo studio GmbH, Vienna, Austria, trading as The Glow Trade. By placing an order, you accept them.
1. Scope
We sell to businesses only. Our customers are retailers, pharmacies, salons, and other commercial buyers within the meaning of the Austrian Commercial Code (UGB). We do not sell to consumers. Any terms of the buyer that conflict with these terms do not apply unless we confirm them in writing.
2. Trade Account & Approval
Ordering requires an approved trade account. We verify business credentials, typically within 1–2 working days. We may decline or close an account without stating reasons. Prices are visible only after approval.
3. Prices & Minimum Order Value
All prices are net wholesale prices in EUR, excluding VAT and shipping. The minimum order value is €500 net per order, including reorders. Prices may change at any time; the price at order confirmation applies.
4. Ordering & Order Confirmation
An order placed through our store is an offer to buy. The contract is concluded when we send an order confirmation or dispatch the goods, whichever comes first. Automatic order receipts are not confirmations. If an item is unavailable, we will inform you and adjust or cancel the affected position.
5. Payment
First orders are prepaid by bank transfer or the payment methods offered at checkout. Net payment terms may be granted for subsequent orders at our sole discretion and can be revoked at any time. Invoices under net terms are due within the period stated on the invoice. Late payment entitles us to statutory default interest and to withhold further deliveries.
6. Delivery
Goods ship from our warehouse in Vienna, Austria. Standard dispatch is within 24–48 hours of payment or order confirmation, subject to stock. Stated delivery times are estimates, not guaranteed dates. Risk passes to the buyer when the goods are handed to the carrier (ex works / ab Lager Wien).
7. Retention of Title
Goods remain our property until paid in full (Eigentumsvorbehalt). Until then, the buyer may resell them in the ordinary course of business but assigns the resulting claims to us as security. If the buyer defaults, we may demand return of the unpaid goods.
8. Damages & Wrong Deliveries
Inspect deliveries on arrival. Report transport damage, shortages, or wrong items within [7] days of receipt, with photos where applicable. Confirmed cases are resolved by replacement or credit note, at our choice. Later claims for defects visible on inspection are excluded.
9. Expiry Dates
We ship stock with a reasonable remaining shelf life, typically at least [12] months unless stated otherwise on the product page. Shorter-dated stock is marked as such before purchase. Marked short-dated items are excluded from expiry-related claims.
10. Liability
Our liability is limited to intent and gross negligence. Liability for slight negligence, indirect damage, lost profit, and consequential damage is excluded to the extent permitted by law. Mandatory liability under product liability law remains unaffected. Total liability per order is capped at the net order value.
11. Governing Law & Jurisdiction
Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict-of-law rules. Exclusive place of jurisdiction is the competent court in Vienna, Austria. Should individual provisions be invalid, the remaining terms stay in force.